Most companies have an FAQ — or Frequently Asked Questions — page on their website. This page includes a series of questions that are commonly asked by customers and cover topics including product or service usage, business hours, prices, and more.

While sometimes overlooked, FAQ pages are an important component of most customer support strategies and save time for both the customer and employee. Customers don't have to go through the trouble of contacting customer support to get answers to simple questions, and employees can offer standardized responses for recurring questions.

If you're looking to create a new FAQ page for your business, the tips below can help you get started. Use these links to find what you’re looking for in a pinch: